Service means ripping of the customer
When companies are ripping off the customer, they are making money !!!
So it is not in their interest to make information available on their website and to manage your options with a click...
What interest them is the high tarif on service numbers and trained staff that to tell you their name and keeping you hanging on the line, while they consult something or ask you your telephone number when you know they have digital display with the numbers written in front of them... and it is all because the company loves high tarif communications Jackpot!
Stolen from BouyguesTelecom
Mise en relation avec un Conseiller de Clientèle :
- 0.46€/mn décompté de votre Forfait à la seconde si vous êtes détenteur d’un Mini-Forfait ou d’un Forfait Online.
My problem today was that I need to take off a option on my Mobile telephone, login to my webspace for Bouygues and tried no chance the option was not visible on the options, so holy macaroony it was a call from the Customer Service/Rip off Line.....
It goes like this...
BT : My name is Jean-Francois and I'm here to help you
( Shut up idiot you wasting my money with this American courtsey )
WWW: Yes I like to drop a option from my Mobile Service
BT: What is your phone number I just like to check it
( You know my number read the dial in front of you and check it for what that it has digits )
WW: 0661#######
BT: The Forfait does seems to have that option wait a minute ...
( Of course it does I not stupid enough to call on a high tarif number for nothing, and don't you mean wait a euro )
BT: I will now pass you on to my colleague who will deal with you
( Don't they train these monkey to do more than one things or the pass the relays are a sure way to gain an euro , they know that you have passed the threshold that you passed the 1 euro mark )
BT : Hello my name is Catherine and I here to help you ( Double whammer !!! as there is no compression on the line )
BT: To change I would like ask you a few questions
WWW: If they are marketing/commercial questions not a chance I paying for this call ..
BT : Why do you want change this options
WWW: Whoa this is commercial stuff , because ...
BT : What is your birthday ?
WWW: ..... ( I knew that one )
BT: What is your address
WWW: ..... ( This is easy )
BT: How is the payment made
WWW: Direct Debit
BT : What bank account
WWW: .....
BT: What is the account number ?
WWW: I do not know ....
BT : How old are you ?
WWW : 40 ( ok I got it wrong but I stopped counting at 27!!!!!)
BT : But you said you were born in .... and a long discussion on my age
WWW: what is going on here ...
BT: Sir I afraid the option can not be disactivated ...
WWW : " A Furious Rant!!!! " realise that I'm paying and asks the name of the lady and writes it down and hangs up. And #@$¤ !!!!!
So it is not in their interest to make information available on their website and to manage your options with a click...
What interest them is the high tarif on service numbers and trained staff that to tell you their name and keeping you hanging on the line, while they consult something or ask you your telephone number when you know they have digital display with the numbers written in front of them... and it is all because the company loves high tarif communications Jackpot!
Stolen from BouyguesTelecom
Mise en relation avec un Conseiller de Clientèle :
- 0.46€/mn décompté de votre Forfait à la seconde si vous êtes détenteur d’un Mini-Forfait ou d’un Forfait Online.
My problem today was that I need to take off a option on my Mobile telephone, login to my webspace for Bouygues and tried no chance the option was not visible on the options, so holy macaroony it was a call from the Customer Service/Rip off Line.....
It goes like this...
BT : My name is Jean-Francois and I'm here to help you
( Shut up idiot you wasting my money with this American courtsey )
WWW: Yes I like to drop a option from my Mobile Service
BT: What is your phone number I just like to check it
( You know my number read the dial in front of you and check it for what that it has digits )
WW: 0661#######
BT: The Forfait does seems to have that option wait a minute ...
( Of course it does I not stupid enough to call on a high tarif number for nothing, and don't you mean wait a euro )
BT: I will now pass you on to my colleague who will deal with you
( Don't they train these monkey to do more than one things or the pass the relays are a sure way to gain an euro , they know that you have passed the threshold that you passed the 1 euro mark )
BT : Hello my name is Catherine and I here to help you ( Double whammer !!! as there is no compression on the line )
BT: To change I would like ask you a few questions
WWW: If they are marketing/commercial questions not a chance I paying for this call ..
BT : Why do you want change this options
WWW: Whoa this is commercial stuff , because ...
BT : What is your birthday ?
WWW: ..... ( I knew that one )
BT: What is your address
WWW: ..... ( This is easy )
BT: How is the payment made
WWW: Direct Debit
BT : What bank account
WWW: .....
BT: What is the account number ?
WWW: I do not know ....
BT : How old are you ?
WWW : 40 ( ok I got it wrong but I stopped counting at 27!!!!!)
BT : But you said you were born in .... and a long discussion on my age
WWW: what is going on here ...
BT: Sir I afraid the option can not be disactivated ...
WWW : " A Furious Rant!!!! " realise that I'm paying and asks the name of the lady and writes it down and hangs up. And #@$¤ !!!!!
3 Comments:
Sounds like u were realli ripped off...
i hate such customer service lines...
Yep too right if I had wanted to add an option no verification I bet ;o)
It seems that the consumer association is pressuring the government to make companies to be more correct with the types of hotlines :
1. Not paying while holding on line.
2. The first few calls free etc
In French
http://www.via.sfr.fr/fr/pool_afp/050527193600.fgmezzxn.jsp
Le ministre de l'Industrie Patrick Devedjian a souhaité de nouveau vendredi l'application d'un "tarif plus attractif, voire gratuit, pendant les phases d'attente" pour l'accès à des services type "hotline", et a validé une décision tarifaire en ce sens de France Télécom.
Perhaps this blog had something to do with this :o)
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